Cancellation Policy

You may cancel your order before the product has been shipped. Unfortunately, an order cannot be cancelled once the product has been shipped to you. If you wish to cancel your order after having received the product, a refund is possible only if the product is unopened in the same condition as it was received in. Keep in mind however, that the shipping costs have to be borne by the customer. Your refund will be processed with 24-48 hours after your product has been received and inspected.

Shipping policy

Delivery Timings Orders received before 11:00 AM IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Orders placed after Fridays at 11:00 AM will be dispatched only on the following Mondays.

We prioritize every order & work to arrange the delivery within turnaround time.

However, we may not cover delivery delays due to

a.) Customer unavailability

b.) given address is not valid/wrong/incomplete

c) delay in delivery due to weather conditions or natural disasters.

d) For Remote / ODA ( Out of Delivery Area ) locations, where carrier service is limited, It may take longer than normal delivery timings and We do not guarantee delivery timings in any way.

If our shipping partners don't have service at your location, We may have to cancel the order.

Please note that our Shipping partners may not deliver SDC Naturals orders on Sundays.

Our Shipping Partners: Blue Dart, ST Courier, DTDC, Amazon Shipping Carrier, V Express, Delhivery, India Post/EMS

Note: Whichever shipping partner will have service at the delivery location, Our system will ship through that carrier.

Shipping Charges

Shipping Charges depends on Shipping Weight* of the Product and Delivery Location. * For Volumetric Items ( Where Volume is higher than Weight ) shipping will be calculated based on Volumetric Weight of the Product @ checkout Page.

Order Delivery Time

For Metro Cities 3 to 5 days*

For Non-Metro Cities 4 to 7 days*

For Remote locations, It may take up to 10-12 days*

* Under ideal circumstances, timings may vary.

Shipping Damage

If your parcel arrives damaged, mention the damage remarks while signing the POD and you need to register the complaint within 24 hours of receiving the parcel.

In the presence of courier person – if you notice that:

1.The outer packaging is damaged/Tampered - point it out to the courier person and inform them that you want to check the content of the shipment. Sign for receiving your shipment and carry out shipment content evaluation right in the presence of the courier person.

And if you found the content of the shipment is damaged, do not miss to mention the damage remarks while signing the POD and if possible get the contact number of the delivery person. Click the images of the damaged parcel at the time of accepting the parcel and contact our customer support within 24 hours and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy(if possible).

2.The outer packaging is not damaged, but if you suspect damage inside the contents of the shipment: point it out to the courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and carry out shipment content evaluation right in the presence of the courier person. And if you found the content of shipment is damaged, mention the damage remarks while signing the POD and we suggest you contact our customer support within 24 hours and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy(if possible).

After the courier has left – if you notice that the parcels outer packaging is damaged and the content of shipment is damaged, contact our customer support within 24 hours and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy(if possible). You can also Contact Us or email us at and we'll be glad to assist you with your order.

Return & Refunds

Return Policy - Shanthi Dyes and Chemicals

At Shanthi Dyes and Chemicals, we strive to ensure your complete satisfaction with our products. However, if you encounter any issues with your purchase, we have a comprehensive return policy in place to assist you. Please read the following guidelines carefully to understand the return process.

1. Damaged Merchandise:
If your shipment arrives damaged, please get in touch with us immediately by calling or whatsapp us at 9994959895 or 8190059004. Our team will promptly address the matter by coordinating with the shipping company to resolve the issue. To aid us in the process, kindly send unboxing video or images or of the damaged item along with your order ID via email or WhatsApp using the above-mentioned contact details.

2. Return Eligibility:
sdcnaturals.com accepts returns only under the following circumstances: Wrong Item Received: If you receive an incorrect item in your order. Manufacturing Defect: In case you receive a product with manufacturing defects. The item you wish to return should be unopened, unused, and in its original undamaged packaging.

3. Return Authorization:
To initiate a return, you must contact sdcnaturals.com within 5 days of receiving your order to request and obtain a Return Authorization. This authorization is necessary to facilitate a smooth and efficient return process.

4. Restocking Fee:
Please note that all returns are subject to a 15% restocking fee. This fee covers handling and processing expenses associated with returning and restocking the products.

5. Non-Refundable Shipping Charges:
Keep in mind that shipping charges are non-refundable, even if the return is due to a wrong item or manufacturing defect. This also includes any shipping fees resulting from the refusal of delivery.

6.Buyer Responsibility for Return Shipping:
The cost of return shipping shall be borne by the buyer. Ensure the item is securely packaged to prevent any further damage during transit. Our aim is to ensure a seamless return experience for you. We appreciate your cooperation in adhering to the above guidelines to facilitate a timely resolution of any return requests. For any additional questions or further assistance, feel free to reach out to us at the provided contact details. We are here to help! Thank you for choosing sdcnaturals.com. Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

7.Refund :
We will process Refunds for approved Return Request or Damage Claims. Refund will be initiated to same payment mode used at the time of order. Refund will be processed as per Payment Gateway's standard terms and timeline. It will take anywhere between 7-10 working days to reflect refund in your account once we initiate refund from our end.

Address for Returns:

Send us an email at SHANTHIDYES@GMAIL.com with the tracking details and send your item to:

ADDRESS-NO - 1181-82, MILL ROAD, SUKRAWARPET, opposite to 1c busstop , COIMBATORE - 641001.

MOBILE - 9994959895 / 8190059004